Nextora Privacy Policy

Effective date: February 17, 2026

This Privacy Policy explains how Nextora (“Nextora”, “we”, “our”, or “us”) collects, uses, stores, and shares information when you use our CRM platform, including messaging, email, and AI assistant features.

1. Information We Collect

We may collect the following categories of data:

  • Account and profile information (name, email, company, role).
  • Client relationship data entered by users (client names, phone numbers, emails, notes, tasks).
  • Communication data (SMS, email metadata, message content you send through the platform).
  • Usage and diagnostic data (feature usage, logs, device/browser info, errors, timestamps).
  • Billing and subscription data (processed by payment providers, where applicable).

2. How We Use Information

  • Provide, operate, and improve the Nextora platform.
  • Power CRM workflows, analytics, AI-generated assistance, and automations.
  • Send operational notices, security alerts, and service updates.
  • Support customer service and troubleshooting.
  • Comply with legal obligations and enforce our Terms.

3. SMS and Messaging Consent

Nextora supports business messaging for real estate communications (for example: showing confirmations, appointment reminders, listing updates, offer updates, and follow-ups).

  • End users opt in through web forms, account workflows, or text keywords such as START, YES, or SUBSCRIBE.
  • Message frequency varies by user activity and client workflow.
  • Message and data rates may apply.
  • End users can reply STOP to opt out and HELP for help.
  • Opt-out requests are processed and recorded promptly.

4. Data Sharing

We do not sell personal information. We may share data with trusted service providers that help us run the platform (for example, hosting, messaging, email, analytics, and support), subject to contractual privacy and security obligations.

5. Data Retention

We retain data for as long as needed to provide services, satisfy legal requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type and account status.

6. Security

We use commercially reasonable technical and organizational safeguards to protect data. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

7. Your Choices

  • You may update account information inside your account settings.
  • You may request deletion of your account and associated data, subject to legal obligations.
  • You may opt out of SMS by replying STOP and opt out of non-essential emails where available.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the effective date and post the updated version on this page.

9. Contact

For privacy questions, contact us at privacy@usenextora.com.

By using Nextora, you acknowledge this Privacy Policy and our Terms of Service.