Nextora Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Nextora’s products and services. By using Nextora, you agree to these Terms.

1. Eligibility and Accounts

• You must provide accurate account information and keep it updated.
• You are responsible for activity under your account and safeguarding credentials.
• You must use the service in compliance with applicable laws and regulations.

2. The Service

Nextora helps brokerages organize real estate transactions, preserve document versions, route broker review, manage transaction email, and export compliance history. Features may depend on third-party email, storage, payment, signing, or integration providers.

3. Acceptable Use

You agree not to use Nextora to:

• Upload documents or personal information you are not authorized to process.
• Send unlawful, abusive, deceptive, or unauthorized communications.
• Violate privacy, data protection, anti-spam, licensing, or real estate recordkeeping laws.
• Infringe intellectual property rights or misuse third-party systems.
• Attempt to disrupt, reverse engineer, or compromise the platform.

4. Brokerage Responsibilities

The brokerage remains responsible for supervision, required forms, document deadlines, trust-account and licensing obligations, broker review, and determining whether a transaction file is complete. Users must verify the identity and permissions of people they invite and must review recipient addresses before sending email or sharing a document.

5. Documents and Broker Review

Document status applies to a specific stored file version. AI findings are not approvals. Only an authorized broker decision can approve or reject a version, and later uploads require a new review. Users must confirm that signed documents are complete, attributable to the correct parties, and stored in the correct transaction.

6. AI Features

AI outputs are provided as assistance and may be incomplete or inaccurate. They are not legal advice, compliance certification, or a substitute for broker review. You are responsible for verifying every AI classification, extracted field, deadline, and finding before relying on it.

7. Email and Integrations

You are responsible for recipient accuracy, lawful content, required consent, and applicable email rules. Connected services are governed by their own terms. You authorize Nextora to access and process only the connected data needed for the features you enable.

8. Data and Ownership

You retain ownership of your data. You grant Nextora a limited license to host, process, and transmit data as needed to provide, secure, support, and improve the service. Transaction records may remain retained after account closure when required by law, legal hold, or the brokerage's recordkeeping obligations.

9. Fees and Billing

Paid features are billed as described at purchase. You authorize charges for subscription and usage fees. For plans with an included active-transaction allowance, each transaction created or restored above that allowance incurs the disclosed one-time overage fee on your next monthly invoice. Closing or cancelling the transaction later does not reverse an overage fee already incurred. Fees are generally non-refundable unless required by law or stated otherwise.

10. Termination and Export

We may suspend or terminate access for violations of these Terms, legal risk, or service abuse. You may stop using the service at any time. Before termination, customers should export records they need. A suspension or termination does not authorize destruction of records subject to retention requirements.

11. Disclaimer and Limitation of Liability

The service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Nextora is not liable for indirect, incidental, special, consequential, or punitive damages.

12. Governing Law

These Terms are governed by the laws identified in the applicable order form or customer agreement and, if none is specified, the laws applicable where Nextora is organized, without regard to conflict-of-law principles.

13. Contact

For legal questions, contact legal [at] usenextora [dot] com.

Your use of Nextora is also subject to our Privacy Policy.